NurseLine™ powered by Health Advocate™

You’re in good hands. You and your family have a place to turn to for trusted advice and information when you need it most. Rest assured—highly trained registered nurses are on-call 24/7 to answer your questions for non-urgent concerns. Nurses can offer self-care tips, direct you to the appropriate care for immediate attention or tell you how to ease common problems such as a sore shoulder. Whether your baby has a fever in the middle of the night, you think you have the flu or you need to discuss side effects of medications, call NurseLine.

Good health starts with asking questions and knowing where to go for the answers. Our hotline nurses are an immediate, reliable and caring source of health information, education and support. Our nurses provide information based on physician-approved guidelines, including:

  • General information on all types of health concerns
  • Answers about medication usage and interaction
  • Information on non-medical support groups
  • Translation services for non-English speaking callers
  • TTY/TTD access for the hearing impaired
  • Computerized record keeping system
  • Full time medical director on staff

Better-informed, healthier individuals are key to reducing healthcare costs. Nurse Hotline gives you necessary information to help with health care. In addition to preventing unnecessary emergency room visits, you receive quick, sound medical information from trained RN’s.

In life-threatening emergencies, call 911 or go directly to the nearest hospital emergency room for treatment. If 911 is not available in your area, call the local police or fire department or go directly to the nearest hospital emergency room.

NurseLine™ FAQ

Who do I speak with when I call?

You will speak with Registered Nurses who will provide you with the best health information available. They use medical protocols developed by Healthwise, one of the most trusted sources of health information and have given reliable medical guidance to millions of Americans.

What types of issues can I call about?

Nurses are available 24/7 to answer questions about symptoms, medications, health conditions and offer simple, self-care tips for non-urgent conditions.

Can I call about family members?

Yes. NurseLine may be used by you, your spouse and your children.

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  • Order your medical equipment online or by phone and save 20% to 50% and an additional $5 on orders over $100! Save on walking aids, wheelchairs, scooters, hospital beds, bathroom safety, orthopedic products and more.
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Our Customers’ Experience

Amy S

from TX

I took my five-year-old daughter to Texas State Optical (TSO) and priced a pair of glasses. She requires a special lens for one eye. My concern was the special lens would drive up the cost for the glasses.

Lisa H

from TX

I just wanted to express how impressed we are with the quality of providers and service connected to your discount card. I am happy to say we will continue to renew our discount card every year.


Teladoc user

One night my son had an upset stomach. I considered taking him to the emergency room but called Teladoc instead. The doctor suggested an over the counter medication and plenty of fluids. I’m thankful that I avoided the time and expense of going to the ER.

John M

Today my wife was discharged from the hospital after extensive surgery. When I went down to Walgreens in the hospital to pick up her prescription, I found out the cost was going to be $974.94 for a thirty day supply.

Lisa M

I use an injectable medication that is not covered by my insurance. At my Target pharmacy, this medicine normally costs me $56.49 but with my discount card it was only $28.13.

Lyle S

from UT

I stopped into Lab Corp (an NB provider) in Springville, Utah to have 8 blood test my doctor recommended I get. The lady who helped me didn’t know how to work the NB card so I told her I was paying cash for the 8 test and she gave me a price of $753.

Michael K

from TX

I have used the service a few times and it is absolutely the best thing in the whole world. I Love, Love, Love, Love, Love it.

Cindy C

I am presently unemployed and have no insurance, and I do not qualify for any type of aid. An emergency recently placed me in the hospital and when I got out, I needed medication for my illness.

Jerry B

Today we picked up my prescription and our co-pay was $25; after our Benefits discount, it was reduced by $12.83. I filled a prescription at Walmart yesterday that is regularly $220 per month, but with my discount card, it was only $173.38! I am keeping all my receipts as proof.

Jessica G

from TX

I got into an accident and could not drive my car home. I called Roadside Assistance and they were so nice. They picked up my car in 30 minutes and delivered it to my house. It didn’t cost me anything! It was a wonderful experience.


from MO

I saved nearly half of the total expense for my prescription eye glasses. The eye exam fee plus the cost of two pair of frames and lenses totaled nearly $600. With the discount program, my total was less than $350.

Tullison H

from AZ

My youngest daughter had a vision appointment. After everything was done, the eye exam with the lens and frames added up to a total cost of $178 with my insurance. When I asked if they accepted my discount, which they did, it cut my cost to $98– that’s a savings of $80.