NurseLine™ powered by Health Advocate™

Turn to NurseLine™ for trusted advice and information when you need it most. Highly trained registered nurses are on-call 24/7 to answer your questions for non-urgent concerns. Nurses can offer self-care tips, direct you to the appropriate care for immediate attention or tell you how to ease common problems such as a sore shoulder.



Good health starts with asking questions and knowing where to go for the answers. Our hotline nurses are an immediate, reliable and caring source of health information, education and support. Our nurses provide information based on physician-approved guidelines, including:

  • General information on all types of health concerns
  • Answers about medication usage and interaction
  • Information on non-medical support groups
  • Translation services for non-English speaking callers
  • TTY/TTD access for the hearing impaired
  • Computerized record keeping system
  • Full time medical director on staff

Better-informed, healthier individuals are key to reducing healthcare costs. Nurse Hotline gives you necessary information to help with health care. In addition to preventing unnecessary emergency room visits, you receive quick, sound medical information from trained RN’s.



In life-threatening emergencies, call 911 or go directly to the nearest hospital emergency room for treatment. If 911 is not available in your area, call the local police or fire department or go directly to the nearest hospital emergency room.

NurseLine™ FAQ

Who do I speak with when I call?

You will speak with Registered Nurses who will provide you with the best health information available. They use medical protocols developed by Healthwise, one of the most trusted sources of health information and have given reliable medical guidance to millions of Americans.

What types of issues can I call about?

Nurses are available 24/7 to answer questions about symptoms, medications, health conditions and offer simple, self-care tips for non-urgent conditions.

Can I call about family members?

Yes. NurseLine may be used by you, your spouse and your children.

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Our Customers’ Experience

Celeste C

from TX

I love TelaDoc™! I used it when I had poison ivy. I was only sorry I hadn’t used it days earlier. It was easy, quick and very convenient. I called TelaDoc™ at 7:30 p.m. and had my prescription ready at CVS at 9:00 p.m.
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Caro D

I work full-time but do not have medical insurance. One of my prescriptions (generic) costs me $63 per month. Can you imagine my surprise and delight when I last refilled it? I used the discount card for the first time and that prescription cost me only $23.
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Lisa M

I use an injectable medication that is not covered by my insurance. At my Target pharmacy, this medicine normally costs me $56.49 but with my discount card it was only $28.13.

John M

Today my wife was discharged from the hospital after extensive surgery. When I went down to Walgreens in the hospital to pick up her prescription, I found out the cost was going to be $974.94 for a thirty day supply.
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Yolanda G

from CA

The service was a blessing for me. Being without medical insurance and not sure how the service would work, I was shocked.

Michael K

from TX

I have used the service a few times and it is absolutely the best thing in the whole world. I Love, Love, Love, Love, Love it.

Wood S

from CA

Two weeks after receiving my discount card I had a dental emergency. With the discount card, I was able to locate a dental provider very near to my office. The emergency I experienced required I have one tooth capped and another one filled. The discount card saved me $200.

Jeff E

from TX

Sunday afternoon, we discovered one of our automobiles would not start. I called and explained the situation to a very friendly representative. In less than an hour, a professional and courteous driver arrived to tow the car to the mechanic. The entire experience took less than an hour.

John Cleary

from SC

When my nephew was critically injured in Mexico, Global Travel Assistance was absolutely outstanding. Global Travel Assistance was very attentive to our needs in our time of crisis and responded to our many questions and concerns. Thank you!

Bernard C

from OH

I was returning home from San Francisco. After defrosting my car at the Dayton airport, I headed home. I started hearing this thumping sound and pulled over to find out that my driver’s side rear tire had blown and was shredded.
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Jose G

My roadside tech was amazingly cool and super fast. In and out in under 10 minutes and got me back on the road. Very professional.

Darryll L

from MO

By using the discount card, I saved nearly half of the total expense for my prescription eye glasses. The eye exam fee plus the cost of two pairs of frames and lenses totaled nearly $600. With the discount program, my total was less than $350.
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