NurseLine™ powered by Health Advocate™

Turn to NurseLine™ for trusted advice and information when you need it most. Highly trained registered nurses are on-call 24/7 to answer your questions for non-urgent concerns. Nurses can offer self-care tips, direct you to the appropriate care for immediate attention or tell you how to ease common problems such as a sore shoulder.



Good health starts with asking questions and knowing where to go for the answers. Our hotline nurses are an immediate, reliable and caring source of health information, education and support. Our nurses provide information based on physician-approved guidelines, including:

  • General information on all types of health concerns
  • Answers about medication usage and interaction
  • Information on non-medical support groups
  • Translation services for non-English speaking callers
  • TTY/TTD access for the hearing impaired
  • Computerized record keeping system
  • Full time medical director on staff

Better-informed, healthier individuals are key to reducing healthcare costs. Nurse Hotline gives you necessary information to help with health care. In addition to preventing unnecessary emergency room visits, you receive quick, sound medical information from trained RN’s.



In life-threatening emergencies, call 911 or go directly to the nearest hospital emergency room for treatment. If 911 is not available in your area, call the local police or fire department or go directly to the nearest hospital emergency room.

NurseLine™ FAQ

Who do I speak with when I call?

You will speak with Registered Nurses who will provide you with the best health information available. They use medical protocols developed by Healthwise, one of the most trusted sources of health information and have given reliable medical guidance to millions of Americans.

What types of issues can I call about?

Nurses are available 24/7 to answer questions about symptoms, medications, health conditions and offer simple, self-care tips for non-urgent conditions.

Can I call about family members?

Yes. NurseLine may be used by you, your spouse and your children.

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Our Customers’ Experience

Raul L

from FL

I was prescribed Clomiphene Citrate, which isn’t covered by my insurance. I went to my local CVS pharmacist, who told me the retail price would be $162. I did a search online with my discount card and found a pharmacy two doors down selling it for $72.

Amy S

from TX

I took my five-year-old daughter to Texas State Optical (TSO) and priced a pair of glasses. She requires a special lens for one eye. My concern was the special lens would drive up the cost for the glasses.
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Lyle S

from UT

I stopped into Lab Corp (an NB provider) in Springville, Utah to have 8 blood test my doctor recommended I get. The lady who helped me didn’t know how to work the NB card so I told her I was paying cash for the 8 test and she gave me a price of $753.
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John M

from TX

I recently added the discount card as an employee benefit for my staff. I had immediate positive feedback and used my own card with great results.
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John M

Today my wife was discharged from the hospital after extensive surgery. When I went down to Walgreens in the hospital to pick up her prescription, I found out the cost was going to be $974.94 for a thirty day supply.
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Carolyn H

from TX

We saved $1,042, which is 25% off, on the cost of our daughter’s braces at a major chain. WOW!

Don

from TX

I just bought a new pair of glasses at Pearl Vision and saved $160, 46% of the total. Thanks Xpress

Bernard C

from OH

I was returning home from San Francisco. After defrosting my car at the Dayton airport, I headed home. I started hearing this thumping sound and pulled over to find out that my driver’s side rear tire had blown and was shredded.
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James H

I have excellent insurance. However, my plan is a high deductible plan which means every January I have to pay 100% of my prescription costs out of pocket until I hit my $5,000 deductible. I have a one pill per day maintenance medication that is $320 for a 90 day prescription by using my insurance.
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Don H

from TX

I just bought a new pair of glasses at Pearle Vision and saved $160, 30% off the total.

Karen T

from CT

I called my son’s Orthodontist after verifying he was a participant and saved an additional $700 on his braces

Michael K

from TX

I have used the service a few times and it is absolutely the best thing in the whole world. I Love, Love, Love, Love, Love it.