NurseLine™ powered by Health Advocate™

Turn to NurseLine™ for trusted advice and information when you need it most. Highly trained registered nurses are on-call 24/7 to answer your questions for non-urgent concerns. Nurses can offer self-care tips, direct you to the appropriate care for immediate attention or tell you how to ease common problems such as a sore shoulder.



Good health starts with asking questions and knowing where to go for the answers. Our hotline nurses are an immediate, reliable and caring source of health information, education and support. Our nurses provide information based on physician-approved guidelines, including:

  • General information on all types of health concerns
  • Answers about medication usage and interaction
  • Information on non-medical support groups
  • Translation services for non-English speaking callers
  • TTY/TTD access for the hearing impaired
  • Computerized record keeping system
  • Full time medical director on staff

Better-informed, healthier individuals are key to reducing healthcare costs. Nurse Hotline gives you necessary information to help with health care. In addition to preventing unnecessary emergency room visits, you receive quick, sound medical information from trained RN’s.



In life-threatening emergencies, call 911 or go directly to the nearest hospital emergency room for treatment. If 911 is not available in your area, call the local police or fire department or go directly to the nearest hospital emergency room.

NurseLine™ FAQ

Who do I speak with when I call?

You will speak with Registered Nurses who will provide you with the best health information available. They use medical protocols developed by Healthwise, one of the most trusted sources of health information and have given reliable medical guidance to millions of Americans.

What types of issues can I call about?

Nurses are available 24/7 to answer questions about symptoms, medications, health conditions and offer simple, self-care tips for non-urgent conditions.

Can I call about family members?

Yes. NurseLine may be used by you, your spouse and your children.

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Our Customers’ Experience

John M

Today my wife was discharged from the hospital after extensive surgery. When I went down to Walgreens in the hospital to pick up her prescription, I found out the cost was going to be $974.94 for a thirty day supply.
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Donna B

I was paying $80 for a prescription and this program helped me because by using my card, I only had to pay $20 for my prescription!

Tracey M

Happy Roadside Assistance user

Great service. Got here fast and fixed the problem.

Jerry B

Today we picked up my prescription and our co-pay was $25; after our Benefits discount, it was reduced by $12.83. I filled a prescription at Walmart yesterday that is regularly $220 per month, but with my discount card, it was only $173.38! I am keeping all my receipts as proof.
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Jake C

from TX

My fiancé and I will be heading to St. Lucia in less than a month to celebrate our honeymoon. I called Global Travel Assistance to get information on potential health risks that we could experience while visiting the island. The representative was very helpful.

Gwen M

The driver was very courteous and called to confirm his time. Thanks, he was awesome.

Lisa H

from TX

I just wanted to express how impressed we are with the quality of providers and service connected to your discount card. I am happy to say we will continue to renew our discount card every year.

Linda M

from GA

The doctor was very friendly and made me feel secure in his diagnosis. I have told three other people how well Teladoc works!

Lisa M

I use an injectable medication that is not covered by my insurance. At my Target pharmacy, this medicine normally costs me $56.49 but with my discount card it was only $28.13.

Kim Wood

from FL

We cannot say enough about the special treatment we received from Global Travel Assistance. It is a godsend for anyone who travels far and wide. Thanks so much.

Lori

Pet Owner

My vet took the Pet Assure card and I paid for it with my first visit! Love it!

Darryll L

from MO

By using the discount card, I saved nearly half of the total expense for my prescription eye glasses. The eye exam fee plus the cost of two pairs of frames and lenses totaled nearly $600. With the discount program, my total was less than $350.
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