ID Sanctuary™

Thieves want to steal your identity. Don’t let them get away with it! ID Sanctuary combines the power of FraudScout® credit & fraud monitoring and LifeStages® identity management services. With ID Sanctuary, you can rely on immediate, personalized attention from a fraud specialist whenever you need it. Fraud specialists are armed with the knowledge to help reduce the risk of identity theft and provide unlimited restoration assistance should you fall victim—giving you emotional support and peace of mind.

  • Unlimited 24/7 restoration assistance whenever your identity has been compromised
  • Step-by-step guidance through the identity restoration process if you become a victim of identity theft or fraud
  • Document replacement assistance when identification documents such as Social Security cards, birth certificates, passports and driver’s licenses are lost, stolen or destroyed
  • Credit inquiry activity alerts
  • One bureau credit report, credit score and monitoring
  • Access to an online educational resource with new articles, information, tips and best practices to protect against identity theft
  • Includes you and up to four legal dependents 18 and over




ID Sanctuary is NOT insurance and has a no-risk 30-day money-back guarantee.

ID Sanctuary is powered by CyberScout. Since 2003, we have been leading the charge against hackers, thieves and even simple human error by providing solutions that deliver prevention education, proactive protection services and swift remediation for millions of households. Our long-term commitment is to be a leader in the personal security industry by deploying new technologies and practices to ensure clients and their customers have the latest tools to protect the privacy and security of their most valuable assets.



ID Sanctuary™ FAQ

What is identity theft?

ID theft is the misuse of an individual’s personally identifiable information (PII). In true identity theft, an identity thief fraudulently uses another person’s PII (name, Social Security number, date of birth, address, etc.) to obtain goods, services and/or employment, open new accounts for financial gain, or hide a real identity. Victims may not know about the fraud for a long time, which can allow the criminal to continue the ruse for months or even years.  In recent years, the PII definition has expanded to include other personal information such a mother’s maiden name, pet names and other information which can often be a key to uncovering other PII or enabling a bad actor to gain access to otherwise protected information.

How do identity thieves get to my information?

Some of the most common methods include:

  • Dumpster diving for credit card statements, loan applications, and other documents containing names, addresses, account information, and SSNs
  • Stealing mail from unlocked boxes
  • Impersonating a loan officer, employer or landlord to obtain access to credit files
  • Taking advantage of “insider” access to names, addresses, birth dates, and SSN
  • Shoulder surfing when people are using laptops in public places or watching ATM transactions and public phones to capture PINs
  • Hacking into an organization’s database to steal sensitive information
What do criminals do with my identification information?

Some examples of the many ways criminals use stolen identity information are to:

  • Obtain credit fraudulently from banks and retailers
  • Steal money from victim’s existing accounts
  • Apply for loans
  • Establish accounts with utility companies
  • Rent an apartment
  • Obtain a job
  • Receive medical care
How does ID Sanctuary monitor my identity?

ID Sanctuary detects potential fraud by monitoring a full-range of credit and non-credit information including:

  • Public records
  • Change of Address
  • Court records
  • Single bureau credit report and score
  • Cyber internet surveillance – chat rooms and websites are monitored for your PII (name, SSN, email, phone number, credit/debit cards)
  • Social media channels
How does ID Sanctuary resolve identity theft when it occurs?

As a member, you can call the toll-free number on the back of your membership card for 24/7 assistance. A fraud investigator from IDT911 will lead the restoration process and help you every step of the way. You will receive a personalized review and a customized, appropriate course of action. Once fraud has been resolved, your fraud specialist will conduct a six-month follow-up to ensure no other issues have occurred and to answer any additional questions.

How is a credit score different from a credit report?

Your credit score is a numerical representation of the history of credit use found in your credit report. Your credit report lists the details of your credit history, which can include creditor names, addresses, loan amounts, credit limits, payments made on time or past due, and amount of monthly payments. The ID Sanctuary free credit report is provided by TransUnion.

How does monitoring protect me from identity theft?

Credit report monitoring does not prevent identity theft. However, it can alert you to activity that may indicate identity theft is being attempted or has taken place. If you learn someone used your data to apply for credit, ID Sanctuary can help you take steps to prevent future misuse of your data.

More Xpress Features

  • Whether you want to reduce stress, relieve migraines or quit smoking, we can help Save on your health and wellness needs with over 40 specialties and 43,000 practitioners nationwide.
  • Back out of whack? Use your membership to save 30% to 50% on X-rays, diagnostic services and treatments at over 3,000 chiropractors nationwide.
  • Smile brighter with big savings on dental services at over 195,000** available dental practice locations nationwide using the Aetna Dental Access® network.
  • Diabetes can be hard to manage–big savings on supplies can make life easier. Get 60% off average retail prices and free shipping on all packages, and an extra 15% off any single order item.
  • Order your medical equipment online or by phone and save 20% to 50% and an additional $5 on orders over $100! Save on walking aids, wheelchairs, scooters, hospital beds, bathroom safety, orthopedic products and more.
  • When traveling 100 miles or more from home, rest easy knowing you have a global network of doctors, assistance personnel and emergency benefits.
  • Personal Health Advocates help you locate doctors, specialists, hospitals, dentists and pharmacies and research treatments, resolve claims and provide medical explanations so you can make more informed decisions.
  • Want to save big on hearing aids? We hear you! You’ll get a free initial screening and save 35% off the suggested retail price (MSRP) at thousands of retail locations nationwide.
  • Monitor your health with 10% to 80% off typical costs of routine lab work. Members can choose from over 1,500 participating locations nationwide and order online or by phone.
  • Major issues can add up to major bills! Call Medical Bill Saver™ and rest easy. Experts who know the ins and outs of billing practices will attempt to negotiate discounts on your behalf. Negotiations can lead to a reduction in your costs.
  • A better image leads to a better diagnosis, better treatment and a better recovery. Members save 40% to 75% on usual charges for MRI and CT Scans at thousands of credentialed radiology centers nationwide.
  • You and your family have a place to turn to for trusted advice and information when you need it most. Rest assured—highly trained registered nurses are on-call 24/7 to answer your questions for non-urgent concerns.
  • 62% of American households have at least one pet. Keep your pets happy and healthy with discounts on everything from toys and treats to grooming and eats, as well as boarding, doggie daycare, training, veterinary services and more.
  • Save 10% to 85% on most prescriptions at 60,000 pharmacies nationwide including CVS, Walgreens, Target and more. Just present your card to save an average of 46% on your prescriptions.
  • Looking for a convenient health and wellness option? Look no further than your Healthcare Clinic at select Walgreens. Save 10% on everything from prevention and wellness services to monitoring and managing ongoing health conditions.
  • Stranded? Car trouble is no trouble. Roadside Assistance is there for you and your immediate family to help with a flat tire, lock-out, battery, collision and even towing—with coverage up to $50. They will even bring you fuel, oil, fluid and water 24/7!
  • 73% of Americans have trouble receiving timely medical care without having to visit the emergency room. 24/7 access to a doctor is only a call or click away—anytime, anywhere with a $0 PER VISIT FEE. Talk to a doctor by phone or online video to get a diagnosis, treatment options and a prescription if medically necessary, and avoid the ER.
  • Ticket Monster offers exclusive discounts on tickets to sporting events, concerts, theatrical productions, movies and theme parks nationwide.
  • Your eyes are the windows to your health. Now you and your family can see better savings at over 20,000 vision providers nationwide, including national chains and local retailers. You save 10% to 60% on glasses, contacts, laser surgery, exams and even designer eyewear.
  • Everyone has different health goals, and Vitacost has the products to help you reach them. Find the best prices online for the most trusted brands of vitamins, supplements, health foods, sports nutrition and wellness products. Take an additional 10% off already low prices on products for you, your family and even your pets.

Our Customers’ Experience

Elizabeth R

I save $70 a month on just one prescription with my discount card. I wouldn’t be able to afford it if I didn’t have your plan. Thanks a million!

James H

I have excellent insurance. However, my plan is a high deductible plan which means every January I have to pay 100% of my prescription costs out of pocket until I hit my $5,000 deductible. I have a one pill per day maintenance medication that is $320 for a 90 day prescription by using my insurance.
Read more...

Lyle S

from UT

I stopped into Lab Corp (an NB provider) in Springville, Utah to have 8 blood test my doctor recommended I get. The lady who helped me didn’t know how to work the NB card so I told her I was paying cash for the 8 test and she gave me a price of $753.
Read more...

Karen T

from CT

I called my son’s Orthodontist after verifying he was a participant and saved an additional $700 on his braces

Darryll L

from MO

By using the discount card, I saved nearly half of the total expense for my prescription eye glasses. The eye exam fee plus the cost of two pairs of frames and lenses totaled nearly $600. With the discount program, my total was less than $350.
Read more...

Carolyn H

from TX

We saved $1,042, which is 25% off, on the cost of our daughter’s braces at a major chain. WOW!

Elizabeth

from VA

I save $70 a month on just 1 prescription I get with my Xpress Healthcare plan. I wouldn’t be able to afford it if I didn’t have your plan. Thanks a million!

Amy S

from TX

I took my five-year-old daughter to Texas State Optical (TSO) and priced a pair of glasses. She requires a special lens for one eye. My concern was the special lens would drive up the cost for the glasses.
Read more...

Jeff E

from TX

Sunday afternoon, we discovered one of our automobiles would not start. I called and explained the situation to a very friendly representative. In less than an hour, a professional and courteous driver arrived to tow the car to the mechanic. The entire experience took less than an hour.

John M

from TX

I recently added the discount card as an employee benefit for my staff. I had immediate positive feedback and used my own card with great results.
Read more...

John W

from TX

I just went for my 6 month check-up at the dentist. On the way over, I remembered my discount card and wondered if it would save me any money on my cleaning and X-rays.
Read more...

Steven

from FL

About 2 weeks ago I needed to have my eyes examined so I could re-­order new contact lens. I asked the receptionist if these new lens would be the same price as the old ones. She said no, these are much more expensive.
Read more...