Health Advocate™ Solutions powered by Health Advocate™

Healthcare is becoming harder to understand. Personal Health Advocates help you find your way through insurance and healthcare systems. They can also locate doctors, specialists, hospitals, dentists and pharmacies. Advocates research treatments, resolve claims and provide medical explanations so you can make more informed decisions.

  • Untangle medical bills and insurance claims
  • Clarify benefits and answer questions about tests, treatments and medication options
  • Coordinate care among multiple providers
  • Assist with eldercare and related healthcare issues
  • Arrange second opinions and transfer medical records

The Health Advocacy program is not health insurance. Health Advocacy provides administrative, informational and referral type services, through its employees. Health Advocacy does not provide medical services and does not recommend treatment. Independent healthcare practitioners, who are not Health Advocacy’s employees or agents, provide all medical services.

How To Use

  • Call the number on your card or Member Portal Monday to Friday, 9:00 am to 10:00 pm Central Time to speak with a Personal Health Advocate
  • Click Use This Benefit in your Member Portal to access general health information
  • You may need to complete the General Authorization Form in order for an advocate to:
    • Discuss a claim or appeal with a provider/carrier on your behalf
    • Transfer medical records from one office to another
    • Speak with a provider office on your behalf
  • You can also download the Health Advocate app from the iTunes App Store or Google Play Store
    • Refer to your Member Portal for member login fields to use to receive the benefit.

Health Advocate™ FAQ

What are the typical issues that Health Advocacy handles?

Health Advocacy representatives can address many medical questions and issues; including finding primary care and specialist physicians and medical institutions, and resolving claims, billing and related administrative problems. Health Advocacy also helps you access community resources, including senior care services that fall outside traditional healthcare coverage.

How do I use this benefit?

Whether you’re confused by your health insurance, need help finding a specialist or transferring your medical records, Health Advocacy cuts through the red tape. Call the number on the back of your membership card to speak with a representative.

Who will I speak with when I call?

Health Advocacy representatives are typically registered nurses supported by medical directors and benefits and claims specialists, who have a number of years of experience working in healthcare-related jobs. They are screened to make certain that they have both excellent personal communication skills and the necessary professional credentials. They are also staffed with bilingual nurses and have TTY/TTD access for the hearing impaired.

More Xpress Features

  • Whether you want to reduce stress, relieve migraines or quit smoking, we can help Save on your health and wellness needs with over 40 specialties and 43,000 practitioners nationwide.
  • Back out of whack? Use your membership to save 30% to 50% on X-rays, diagnostic services and treatments at over 3,000 chiropractors nationwide.
  • Smile brighter with big savings on dental services at over 195,000** available dental practice locations nationwide using the Aetna Dental Access® network.
  • Diabetes can be hard to manage–big savings on supplies can make life easier. Get 60% off average retail prices and free shipping on all packages, and an extra 15% off any single order item.
  • Order your medical equipment online or by phone and save 20% to 50% and an additional $5 on orders over $100! Save on walking aids, wheelchairs, scooters, hospital beds, bathroom safety, orthopedic products and more.
  • When traveling 100 miles or more from home, rest easy knowing you have a global network of doctors, assistance personnel and emergency benefits.
  • Want to save big on hearing aids? We hear you! You’ll get a free initial screening and save 35% off the suggested retail price (MSRP) at thousands of retail locations nationwide.
  • Thieves want to steal your identity. Don’t let them get away with it! ID Sanctuary combines the power of FraudScout® credit & fraud monitoring and LifeStages® identity management services.
  • Monitor your health with 10% to 80% off typical costs of routine lab work. Members can choose from over 1,500 participating locations nationwide and order online or by phone.
  • Major issues can add up to major bills! Call Medical Bill Saver™ and rest easy. Experts who know the ins and outs of billing practices will attempt to negotiate discounts on your behalf. Negotiations can lead to a reduction in your costs.
  • A better image leads to a better diagnosis, better treatment and a better recovery. Members save 40% to 75% on usual charges for MRI and CT Scans at thousands of credentialed radiology centers nationwide.
  • You and your family have a place to turn to for trusted advice and information when you need it most. Rest assured—highly trained registered nurses are on-call 24/7 to answer your questions for non-urgent concerns.
  • 62% of American households have at least one pet. Keep your pets happy and healthy with discounts on everything from toys and treats to grooming and eats, as well as boarding, doggie daycare, training, veterinary services and more.
  • Save 10% to 85% on most prescriptions at 60,000 pharmacies nationwide including CVS, Walgreens, Target and more. Just present your card to save an average of 46% on your prescriptions.
  • Looking for a convenient health and wellness option? Look no further than your Healthcare Clinic at select Walgreens. Save 10% on everything from prevention and wellness services to monitoring and managing ongoing health conditions.
  • Stranded? Car trouble is no trouble. Roadside Assistance is there for you and your immediate family to help with a flat tire, lock-out, battery, collision and even towing—with coverage up to $50. They will even bring you fuel, oil, fluid and water 24/7!
  • 73% of Americans have trouble receiving timely medical care without having to visit the emergency room. 24/7 access to a doctor is only a call or click away—anytime, anywhere with a $0 PER VISIT FEE. Talk to a doctor by phone or online video to get a diagnosis, treatment options and a prescription if medically necessary, and avoid the ER.
  • Ticket Monster offers exclusive discounts on tickets to sporting events, concerts, theatrical productions, movies and theme parks nationwide.
  • Your eyes are the windows to your health. Now you and your family can see better savings at over 20,000 vision providers nationwide, including national chains and local retailers. You save 10% to 60% on glasses, contacts, laser surgery, exams and even designer eyewear.
  • Everyone has different health goals, and Vitacost has the products to help you reach them. Find the best prices online for the most trusted brands of vitamins, supplements, health foods, sports nutrition and wellness products. Take an additional 10% off already low prices on products for you, your family and even your pets.

Our Customers’ Experience

Jake C

from TX

My fiancé and I will be heading to St. Lucia in less than a month to celebrate our honeymoon. I called Global Travel Assistance to get information on potential health risks that we could experience while visiting the island. The representative was very helpful.

Greg J

from CA

I went to a dentist in the dental network and asked what needed to be done. I have some very large, old fillings. My previous dentist told me I would need to have the teeth crowned.

Cindy C

I am presently unemployed and have no insurance, and I do not qualify for any type of aid. An emergency recently placed me in the hospital and when I got out, I needed medication for my illness.


Pet Owner

My vet took the Pet Assure card and I paid for it with my first visit! Love it!


from MO

I saved nearly half of the total expense for my prescription eye glasses. The eye exam fee plus the cost of two pair of frames and lenses totaled nearly $600. With the discount program, my total was less than $350.

John M

Today my wife was discharged from the hospital after extensive surgery. When I went down to Walgreens in the hospital to pick up her prescription, I found out the cost was going to be $974.94 for a thirty day supply.

Steven R

from FL

About 2 weeks ago, I needed to have my eyes examined so I could reorder new contact lens. So I went to my optometrist at LensCrafters for my eye examination. The new lens for a 6 month supply is $280; I was in shock. I am use to paying around $135 for a 6 month supply.

Jerry B

Today we picked up my prescription and our co-pay was $25; after our Benefits discount, it was reduced by $12.83. I filled a prescription at Walmart yesterday that is regularly $220 per month, but with my discount card, it was only $173.38! I am keeping all my receipts as proof.

Michael K

from TX

I have used the service a few times and it is absolutely the best thing in the whole world. I Love, Love, Love, Love, Love it.

Bernard C

from OH

I was returning home from San Francisco. After defrosting my car at the Dayton airport, I headed home. I started hearing this thumping sound and pulled over to find out that my driver’s side rear tire had blown and was shredded.

Caro D

I work full-time but do not have medical insurance. One of my prescriptions (generic) costs me $63 per month. Can you imagine my surprise and delight when I last refilled it? I used the discount card for the first time and that prescription cost me only $23.


from FL

About 2 weeks ago I needed to have my eyes examined so I could re-­order new contact lens. I asked the receptionist if these new lens would be the same price as the old ones. She said no, these are much more expensive.