Teladoc

Feel better now! 24/7 access to a doctor is only a call or click away—anytime, anywhere with no per visit fee. With Teladoc, you can talk to a doctor by phone or online video to get a diagnosis, treatment options and prescription if medically necessary. Save time and money by avoiding crowded waiting rooms in the doctor’s office, urgent care clinic or ER. Just use your phone, computer, smartphone or tablet to get a quick diagnosis by a U.S. licensed physician.

  • On-demand healthcare—wherever, whenever
  • Treatment for common medical issues such as colds, flu, poison ivy, respiratory infections, bronchitis, pink eye, sinus problems, allergies, urinary tract infections and ear infections
  • 10 minute average doctor response time
  • Visits for all ages—from children to seniors
  • U.S. board-certified doctors with an average 20 years practice experience
  • Upon request, Teladoc can share visit information with your doctor




How To Use

  • Click Use This Benefit in your Member Portal to set up your Teladoc account
    • Be sure to enter your name and Member ID exactly as it appears on your membership card
    • Create a unique username and password for your Teladoc account to secure your personal health information
  • Complete your Medical History before requesting a visit
  • To add dependents, click My Family, Add A Dependent (adult dependents will receive an email with a unique username—they must log on to their own account to complete their Medical History before requesting a consult) or call the Phone Number on your Member Card or in your Member Portal
  • Click Request a Visit from your Teladoc account or call the Phone Number on your Member Card or in your Member Portal to speak with a doctor 24/7 
  • Based on treatment protocols, doctors may not prescribe an antibiotic for viral illnesses such as most colds, sore throats, coughs, sinus infections and the flu. Doctors may suggest alternative treatment options such as a prescription for symptom relief or over-the-counter medication.

© 2017 Teladoc, Inc. All rights reserved. Teladoc and the Teladoc logo are registered trademarks of Teladoc, Inc. and may not be used without written permission. Teladoc does not replace the primary care physician. Teladoc does not guarantee that a prescription will be written. Teladoc operates subject to state regulation and may not be available in certain states. Teladoc does not prescribe DEA controlled substances, non-therapeutic drugs and certain other drugs which may be harmful because of their potential for abuse. Teladoc physicians reserve the right to deny care for potential misuse of services.  Click here to view a Teladoc Access Map.



Teladoc FAQ

Do I speak with real doctors

Yes. You will speak with doctors who are U.S. board-certified internists, state-licensed family practitioners, and pediatricians licensed to practice medicine in the U.S. and living in the U.S. When you request a visit, Teladoc will connect you with a doctor licensed in your state.

What are some of the common conditions Teladoc treats?

Common conditions include sinus problems, respiratory infections, allergies, urinary tract infections, cold and flu symptoms and many other non-emergency illnesses.

Can Teladoc handle my emergency situations?

Teladoc is designed to handle non-emergent medical problems. You should not use it if you are experiencing a medical emergency.

Can I request a particular doctor?

No. Teladoc is designed to support your relationship with your existing doctor. It is not a means of establishing an exclusive relationship with a Teladoc doctor. Please know that all Teladoc doctors are highly qualified and go through rigorous training and credentialing. 

Can I get a prescription?

Teladoc does not guarantee prescriptions. It is up to the doctor to recommend the best treatment. Teladoc doctors do not issue prescriptions for substances controlled by the DEA, non-therapeutic and/or certain other drugs which may be harmful because of their potential for abuse. These include, but are not limited to, antidepressant drugs such as Cymbalta, Prozac and Zoloft. Based on treatment protocols, doctors may not prescribe an antibiotic for viral illnesses such as most colds, sore throats, coughs, sinus infections and the flu. Doctors may suggest alternative treatment options such as a prescription for symptom relief or over-the-counter medication. Also, non-therapeutic drugs such as Viagra and Cialis are not prescribed by Teladoc.

How are prescriptions sent to the pharmacy?

Teladoc does not dispense prescription drugs. If the doctor prescribes medication, it is submitted electronically or by phone to your pharmacy.

Is my electronic health record kept private?

Teladoc employs robust encryption methods to protect your personal information. You determine who can see the information in your record.

Can I call Teladoc outside of the United States?

No. Teladoc visits are unavailable outside of the United States.

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Our Customers’ Experience

Linda M

from GA

The doctor was very friendly and made me feel secure in his diagnosis. I have told three other people how well Teladoc works!

Clinton A

from AZ

I recently purchased Xpress Healthcare and subscribed to the Teladoc service and I love the service, in the last month I have used the program and in all three cases had a call back in less than 20 minutes and was able to get a prescription at the local pharmacy.
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Mary

Teladoc user

One night my son had an upset stomach. I considered taking him to the emergency room but called Teladoc instead. The doctor suggested an over the counter medication and plenty of fluids. I’m thankful that I avoided the time and expense of going to the ER.

Greg J

from CA

…It is beyond my best expectations. I used it today and I have to tell you it was everything you said it was and more. I had a tooth infection, I called TelaDoc™ and in less than 5 minutes a doctor called, in 1 hour I picked up a script.
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Celeste C

from TX

I love TelaDoc™! I used it when I had poison ivy. I was only sorry I hadn’t used it days earlier. It was easy, quick and very convenient. I called TelaDoc™ at 7:30 p.m. and had my prescription ready at CVS at 9:00 p.m.
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Ann

Teledoc user

I was at work not feeling well but didn’t want to leave work. So I decided to call Teladoc. It was a wonderful experience! The doctor called me back within 30 minutes.
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