NurseLine™ powered by Health Advocate™

You’re in good hands. You and your family have a place to turn to for trusted advice and information when you need it most. Rest assured—highly trained registered nurses are on-call 24/7 to answer your questions for non-urgent concerns. Nurses can offer self-care tips, direct you to the appropriate care for immediate attention or tell you how to ease common problems such as a sore shoulder. Whether your baby has a fever in the middle of the night, you think you have the flu or you need to discuss side effects of medications, call NurseLine.



Good health starts with asking questions and knowing where to go for the answers. Our hotline nurses are an immediate, reliable and caring source of health information, education and support. Our nurses provide information based on physician-approved guidelines, including:

  • General information on all types of health concerns
  • Answers about medication usage and interaction
  • Information on non-medical support groups
  • Translation services for non-English speaking callers
  • TTY/TTD access for the hearing impaired
  • Computerized record keeping system
  • Full time medical director on staff

Better-informed, healthier individuals are key to reducing healthcare costs. Nurse Hotline gives you necessary information to help with health care. In addition to preventing unnecessary emergency room visits, you receive quick, sound medical information from trained RN’s.



In life-threatening emergencies, call 911 or go directly to the nearest hospital emergency room for treatment. If 911 is not available in your area, call the local police or fire department or go directly to the nearest hospital emergency room.

NurseLine™ FAQ

Who do I speak with when I call?

You will speak with Registered Nurses who will provide you with the best health information available. They use medical protocols developed by Healthwise, one of the most trusted sources of health information and have given reliable medical guidance to millions of Americans.

What types of issues can I call about?

Nurses are available 24/7 to answer questions about symptoms, medications, health conditions and offer simple, self-care tips for non-urgent conditions.

Can I call about family members?

Yes. NurseLine may be used by you, your spouse and your children.

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Our Customers’ Experience

Bernard C

from OH

I was returning home from San Francisco. After defrosting my car at the Dayton airport, I headed home. I started hearing this thumping sound and pulled over to find out that my driver’s side rear tire had blown and was shredded.
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James H

I have excellent insurance. However, my plan is a high deductible plan which means every January I have to pay 100% of my prescription costs out of pocket until I hit my $5,000 deductible. I have a one pill per day maintenance medication that is $320 for a 90 day prescription by using my insurance.
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Jessica G

from TX

I got into an accident and could not drive my car home. I called Roadside Assistance and they were so nice. They picked up my car in 30 minutes and delivered it to my house. It didn’t cost me anything! It was a wonderful experience.
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Jeff E

from TX

Sunday afternoon, we discovered one of our automobiles would not start. I called and explained the situation to a very friendly representative. In less than an hour, a professional and courteous driver arrived to tow the car to the mechanic. The entire experience took less than an hour.

Roy R

from CO

It’s hard to improve on an outstanding job.

Mary

Teladoc user

One night my son had an upset stomach. I considered taking him to the emergency room but called Teladoc instead. The doctor suggested an over the counter medication and plenty of fluids. I’m thankful that I avoided the time and expense of going to the ER.

Jerry B

Today we picked up my prescription and our co-pay was $25; after our Benefits discount, it was reduced by $12.83. I filled a prescription at Walmart yesterday that is regularly $220 per month, but with my discount card, it was only $173.38! I am keeping all my receipts as proof.
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Greg J

from CA

I went to a dentist in the dental network and asked what needed to be done. I have some very large, old fillings. My previous dentist told me I would need to have the teeth crowned.
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Don

from TX

I just bought a new pair of glasses at Pearl Vision and saved $160, 46% of the total. Thanks Xpress

Yolanda G

from CA

The service was a blessing for me. Being without medical insurance and not sure how the service would work, I was shocked.

Michael K

from TX

I have used the service a few times and it is absolutely the best thing in the whole world. I Love, Love, Love, Love, Love it.

Darryll L

from MO

By using the discount card, I saved nearly half of the total expense for my prescription eye glasses. The eye exam fee plus the cost of two pairs of frames and lenses totaled nearly $600. With the discount program, my total was less than $350.
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