ID Sanctuary™

Thieves want to steal your identity. Don’t let them get away with it! ID Sanctuary combines the power of FraudScout® credit & fraud monitoring and LifeStages® identity management services. With ID Sanctuary, you can rely on immediate, personalized attention from a fraud specialist whenever you need it. Fraud specialists are armed with the knowledge to help reduce the risk of identity theft and provide unlimited restoration assistance should you fall victim—giving you emotional support and peace of mind.

  • Unlimited 24/7 restoration assistance whenever your identity has been compromised
  • Step-by-step guidance through the identity restoration process if you become a victim of identity theft or fraud
  • Document replacement assistance when identification documents such as Social Security cards, birth certificates, passports and driver’s licenses are lost, stolen or destroyed
  • Credit inquiry activity alerts
  • One bureau credit report, credit score and monitoring
  • Access to an online educational resource with new articles, information, tips and best practices to protect against identity theft
  • Includes you and up to four legal dependents 18 and over




ID Sanctuary is NOT insurance and has a no-risk 30-day money-back guarantee.

ID Sanctuary is powered by CyberScout. Since 2003, we have been leading the charge against hackers, thieves and even simple human error by providing solutions that deliver prevention education, proactive protection services and swift remediation for millions of households. Our long-term commitment is to be a leader in the personal security industry by deploying new technologies and practices to ensure clients and their customers have the latest tools to protect the privacy and security of their most valuable assets.



ID Sanctuary™ FAQ

What is identity theft?

ID theft is the misuse of an individual’s personally identifiable information (PII). In true identity theft, an identity thief fraudulently uses another person’s PII (name, Social Security number, date of birth, address, etc.) to obtain goods, services and/or employment, open new accounts for financial gain, or hide a real identity. Victims may not know about the fraud for a long time, which can allow the criminal to continue the ruse for months or even years.  In recent years, the PII definition has expanded to include other personal information such a mother’s maiden name, pet names and other information which can often be a key to uncovering other PII or enabling a bad actor to gain access to otherwise protected information.

How do identity thieves get to my information?

Some of the most common methods include:

  • Dumpster diving for credit card statements, loan applications, and other documents containing names, addresses, account information, and SSNs
  • Stealing mail from unlocked boxes
  • Impersonating a loan officer, employer or landlord to obtain access to credit files
  • Taking advantage of “insider” access to names, addresses, birth dates, and SSN
  • Shoulder surfing when people are using laptops in public places or watching ATM transactions and public phones to capture PINs
  • Hacking into an organization’s database to steal sensitive information
What do criminals do with my identification information?

Some examples of the many ways criminals use stolen identity information are to:

  • Obtain credit fraudulently from banks and retailers
  • Steal money from victim’s existing accounts
  • Apply for loans
  • Establish accounts with utility companies
  • Rent an apartment
  • Obtain a job
  • Receive medical care
How does ID Sanctuary monitor my identity?

ID Sanctuary detects potential fraud by monitoring a full-range of credit and non-credit information including:

  • Public records
  • Change of Address
  • Court records
  • Single bureau credit report and score
  • Cyber internet surveillance – chat rooms and websites are monitored for your PII (name, SSN, email, phone number, credit/debit cards)
  • Social media channels
How does ID Sanctuary resolve identity theft when it occurs?

As a member, you can call the toll-free number on the back of your membership card for 24/7 assistance. A fraud investigator from IDT911 will lead the restoration process and help you every step of the way. You will receive a personalized review and a customized, appropriate course of action. Once fraud has been resolved, your fraud specialist will conduct a six-month follow-up to ensure no other issues have occurred and to answer any additional questions.

How is a credit score different from a credit report?

Your credit score is a numerical representation of the history of credit use found in your credit report. Your credit report lists the details of your credit history, which can include creditor names, addresses, loan amounts, credit limits, payments made on time or past due, and amount of monthly payments. The ID Sanctuary free credit report is provided by TransUnion.

How does monitoring protect me from identity theft?

Credit report monitoring does not prevent identity theft. However, it can alert you to activity that may indicate identity theft is being attempted or has taken place. If you learn someone used your data to apply for credit, ID Sanctuary can help you take steps to prevent future misuse of your data.

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Our Customers’ Experience

Steven R

from FL

About 2 weeks ago, I needed to have my eyes examined so I could reorder new contact lens. So I went to my optometrist at LensCrafters for my eye examination. The new lens for a 6 month supply is $280; I was in shock. I am use to paying around $135 for a 6 month supply.
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D.B.

My husband went to the dentist today to have a root canal done. It would have been $575, but with his discount we paid $400… that’s a good deal! Thanks!

John M

Today my wife was discharged from the hospital after extensive surgery. When I went down to Walgreens in the hospital to pick up her prescription, I found out the cost was going to be $974.94 for a thirty day supply.
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Clinton A

from AZ

I recently purchased Xpress Healthcare and subscribed to the Teladoc service and I love the service, in the last month I have used the program and in all three cases had a call back in less than 20 minutes and was able to get a prescription at the local pharmacy.
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Carole

Pet Owner

This little card has saved me big dollars already on vet care for my puppy. I had no trouble finding a vet to accept the card and am very happy with my purchase.

Jessica G

from TX

I got into an accident and could not drive my car home. I called Roadside Assistance and they were so nice. They picked up my car in 30 minutes and delivered it to my house. It didn’t cost me anything! It was a wonderful experience.
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Caro D

I work full-time but do not have medical insurance. One of my prescriptions (generic) costs me $63 per month. Can you imagine my surprise and delight when I last refilled it? I used the discount card for the first time and that prescription cost me only $23.
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Amy S

from TX

I took my five-year-old daughter to Texas State Optical (TSO) and priced a pair of glasses. She requires a special lens for one eye. My concern was the special lens would drive up the cost for the glasses.
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Cindy C

I am presently unemployed and have no insurance, and I do not qualify for any type of aid. An emergency recently placed me in the hospital and when I got out, I needed medication for my illness.
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Carolyn

from TX

We saved $1,042 which is 25% on the cost of our daughter’s braces at a major chain here in Dallas. WOW Xpress Healthcare is GREAT!

Brenda B

Roadside Assistance user

Thank you so much for your prompt and professional response!! My car is my baby and your driver handled her just like I do!! Very carefully!!

Linda M

from GA

The doctor was very friendly and made me feel secure in his diagnosis. I have told three other people how well Teladoc works!