Health Advocate™ Solutions powered by Health Advocate™

Healthcare is becoming harder to understand. Personal Health Advocates help you find your way through insurance and healthcare systems. They can also locate doctors, specialists, hospitals, dentists and pharmacies. Advocates research treatments, resolve claims and provide medical explanations so you can make more informed decisions.

  • Untangle medical bills and insurance claims
  • Clarify benefits and answer questions about tests, treatments and medication options
  • Coordinate care among multiple providers
  • Assist with eldercare and related healthcare issues
  • Arrange second opinions and transfer medical records

The Health Advocacy program is not health insurance. Health Advocacy provides administrative, informational and referral type services, through its employees. Health Advocacy does not provide medical services and does not recommend treatment. Independent healthcare practitioners, who are not Health Advocacy’s employees or agents, provide all medical services.

How To Use

  • Call the number on your card or Member Portal Monday to Friday, 9:00 am to 10:00 pm Central Time to speak with a Personal Health Advocate
  • Click Use This Benefit in your Member Portal to access general health information
  • You may need to complete the General Authorization Form in order for an advocate to:
    • Discuss a claim or appeal with a provider/carrier on your behalf
    • Transfer medical records from one office to another
    • Speak with a provider office on your behalf
  • You can also download the Health Advocate app from the iTunes App Store or Google Play Store
    • Refer to your Member Portal for member login fields to use to receive the benefit.

Health Advocate™ FAQ

What are the typical issues that Health Advocacy handles?

Health Advocacy representatives can address many medical questions and issues; including finding primary care and specialist physicians and medical institutions, and resolving claims, billing and related administrative problems. Health Advocacy also helps you access community resources, including senior care services that fall outside traditional healthcare coverage.

How do I use this benefit?

Whether you’re confused by your health insurance, need help finding a specialist or transferring your medical records, Health Advocacy cuts through the red tape. Call the number on the back of your membership card to speak with a representative.

Who will I speak with when I call?

Health Advocacy representatives are typically registered nurses supported by medical directors and benefits and claims specialists, who have a number of years of experience working in healthcare-related jobs. They are screened to make certain that they have both excellent personal communication skills and the necessary professional credentials. They are also staffed with bilingual nurses and have TTY/TTD access for the hearing impaired.

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Our Customers’ Experience

Lyle S

from UT

I stopped into Lab Corp (an NB provider) in Springville, Utah to have 8 blood test my doctor recommended I get. The lady who helped me didn’t know how to work the NB card so I told her I was paying cash for the 8 test and she gave me a price of $753.
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Steven

from FL

About 2 weeks ago I needed to have my eyes examined so I could re-­order new contact lens. I asked the receptionist if these new lens would be the same price as the old ones. She said no, these are much more expensive.
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Jerry B

Today we picked up my prescription and our co-pay was $25; after our Benefits discount, it was reduced by $12.83. I filled a prescription at Walmart yesterday that is regularly $220 per month, but with my discount card, it was only $173.38! I am keeping all my receipts as proof.
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Karen T

from CT

I called my son’s Orthodontist after verifying he was a participant and saved an additional $700 on his braces

Don H

from TX

I just bought a new pair of glasses at Pearle Vision and saved $160, 30% off the total.

Tracey M

Happy Roadside Assistance user

Great service. Got here fast and fixed the problem.

Elizabeth

from VA

I save $70 a month on just 1 prescription I get with my Xpress Healthcare plan. I wouldn’t be able to afford it if I didn’t have your plan. Thanks a million!

Jose G

My roadside tech was amazingly cool and super fast. In and out in under 10 minutes and got me back on the road. Very professional.

Lori

Pet Owner

My vet took the Pet Assure card and I paid for it with my first visit! Love it!

Donna B

I was paying $80 for a prescription and this program helped me because by using my card, I only had to pay $20 for my prescription!

Wood S

from CA

Two weeks after receiving my discount card I had a dental emergency. With the discount card, I was able to locate a dental provider very near to my office. The emergency I experienced required I have one tooth capped and another one filled. The discount card saved me $200.

D.B.

My husband went to the dentist today to have a root canal done. It would have been $575, but with his discount we paid $400… that’s a good deal! Thanks!